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Lee Digital Scanning - Museaum of Natural History, Washington, DC
  Lee Digital Scanning - Photo Scanning Services

FAQ - Questions  
 


·         What is involved if I do the scanning myself?

·         What decisions must I make when having photos, slides, negatives, prints) scanned?

·         What is the difference between Standard and Premium Service?

·         Important - How do I schedule a job with you?

·         Should I choose  CD or DVD media?

·         How do I contact you?

·         Do you only convert 35mm slides to digital?

·         What additional charges do you have?

·         How do I pay for my order?

·         How do I prepare my order(slides/negatives/prints)?

·         How do I pack my order for shipping?

·         What is your ship to address?

·         How long will my order take?

·         How to you handle shipping?

·         Do you have restrictions on what you scan?

·         Do you process orders from outside the US?

·         Which resolution should I pick -- 2000 ppi or 4000 ppi scans?

·         What will I receive?

·         Lee Digital Scanning Responsiblities

·         What we cannot do/the system cannot do

·         How long do you keep my images on file?

·         What is your Privacy Policy?

·         What are the requirement for a DVD Slide Show?



What is involved if I do the scanning myself?

Actually several things.....

1.- Patience -- It actually will take you a good amount of time.  Figure on spending 5-10 minutes per slide (manually). The process can be faster if you do not do multiple scan passes and turn off all the image enhancements.

2.- Quality of equipment -- You can buy cheap, but in a sense, you get what you pay for.  Technology in this area has increased dramatically these last few years, so the low end equipment is not a "bad" as it used to be.

3.- Patience again -- Besides the time it takes to scan, a few things you need to think of:

  • Time you will spend re-scanning due to color balance -- don't like the first, so you will invariable rescan trying to improve. Many times you may end up with the original setting.

  • Jams -- if you have older slides in paper mounts, and have a scanner with a feeder, you most likely will have a lot of jams, thus having to start over again, and again as the system jams. The alternative is to sit with the system and catch each jam as it happens to prevent the actual jam.

  • A means of cleaning some slides due to dust, mold, etc.  Just another process as you try to improve quality of some slides.

4.- Equipment Cost -- Plenty of systems are on the market, but if you really want to get the best quality for the money, you are much better spending the money on a Nikon system (our opinion).  The CoolScan V runs around $500.-, however this is a manual feed system.

The CoolScan 5000 runs around $1000.- plus about $450 for a slide feeder (50 slides at a time).  The quality is better on the later system, but not something you would necessarily see or need.

The Nikon systems do NOT use a hot light bulb type system, to illuminate the image, but rather user cold LED light technology. This keep the brightness always the same and does not fade or time like a normal light bulb.

Plus you do not heat the slides up -- which changes focus since the film will twist/pop with heat.

Besides the quality difference, the automated portion of it makes a big difference when using the Coolscan 5000 system.

Hopefully the above gives you a fairly simplistic overview of what you would face. Bottom line:

  1. Cost of hardware

  2. The time it takes to do the work

  3. How many slides you have to convert.... this goes back to time and cost of the investment you wish to make.  Even if you wish to spend the money, you are always faced with time, and what to do with the hardware after you complete the job.

In determining if you want to do the task, these three things will be the most critical. After that, patience and a little understanding of color corrections.

Oh yes.... all this assuming you just wish to save the images as JPG or TIFF images and make small prints.  If you wish to make slide shows, edit the images, enhance the images, etc, you will need to invest in additional software.  If you wish to edit the images, then you should have some good image editing software.  Adobe offers several excellent solutions.

If you wish to edit images, then you will want to create TIFF images so that you can edit in layers, etc. 

All this requires an investment in your PC.  You will need large drives for storage, a current processor (all the current models should have sufficient speed [MHz]), and plenty of memory (RAM - minimum of 1 GIG, preferable 2 GIG or more if editing images).

One thing we did not mention - the software that comes with the scanner should meet your needs.  Key is that you get a system that has Digital Ice and some of the other elements that you see on the Nikon scanner.  See the following link for an overview.  We would recommend Silverfast scanning software.

http://leedigitalscanning.com/services.htm

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 What decisions must I make when having slides, negatives, or prints scanned?

When deciding on having your slides (and/or negative and prints) scanned, their are a few basic decisions you need to make before completing the order form.  The are:

  1. Image format.  Do you want JPG or TIFF.  Generally speaking, JPG is the most common format used.  If viewing your images on the computer, making a DVD slide show, screen saver, emails, web sites, etc.  JPG will be what you need.
    If you plan on editing the images with the likes of Photoshop, etc., then you will most likely want TIFF images.
    *One thing to remember, when editing JPG images, each time you save the file, the file size will decrease along with the resolution (you will always have the master on CD/DVD). If editing with Photoshop, you can edit in layers, keeping the original image intact.

  2. Resolution.  Generally 2000 ppi is more than sufficient for most applications.  If viewing on computer, or printing 4x6 prints, 2000 ppi.  If you plan on printing 8x10 or larger prints, then you may be better off with 4000 ppi. 
    Scanning prints is a bit different.  We offer 300 ppi and 600 ppi - with the physical image size being equivalent to the 2000 and 4000 ppi slide scans.  Resolutions of printed material is just lower than slides or negatives.

  3. Media.  You will next need to decide the on what media you wish to save your images to.  You may choose either CD or DVD.  Just remember that one DVD is equivalent to about 7 CD's, so if you have a lot of slides to slides to scan, you will most likely want DVD.  The key question is does you PC have a DVD player.  DVD's are just another form of data disk, just a larger disk (data wise) than a CD.  These DVD' s WILL NOT play on a TV DVD player - they are computer data disk.
    We charge less for images saved to DVD than CD since it actually takes less disk (remember, we don't charge and additional fee for media).

     Once you have made these decisions, it will be simple to complete the order form.  From the Categories left hand side column, just select the service you wish (for example "Scan Slide") and then the "Image Format".  The next screen will show you the resolutions and media - select the desired resolutions and media and enter the desired quantity in the box - then click on "Add to Car".  This will give you the cost along with any volume discounts.

                                   Pricing/Order Form

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    What are the major differences between Standard and Premium Service?

    Service Feature

    Standard

    Premium

    JPG

    Yes

    Yes

    TIFF

    Yes
    (8 bit per channel)

    Yes
    (16 bit per channel)

    2000 ppi Slides/Negatives

    Yes

    Yes

    4000 ppi Slides/Negatives

    Yes

    Yes

    300 ppi Prints

    Yes

    - -

    600 ppi Prints

    - -

    Yes

    Hand touch up of prints/spotting/fixing cracks, etc.

    - -

    Yes

    Email Status Reports

    Yes

    Yes

    Digital Ice© or iSRD®

    Yes

    Yes

    Silverfast Multi-Exposure

    Limited

    Yes

    SCC® Select Color Correction


    Limited

    Yes

    AACO  (Auto Adaptive Contrast  Optimization)

    Limited

    Yes

    Kodachrome Features (for better scanning of Kodachrome)

    Yes

    Yes

    Negafix

    Yes

    Yes


    GANE® Elimination of grain and image noise

    Limited

    Yes

     GCC  Global Color Correction

    Limited

    Yes

    Negafix

    Yes

    Yes

     Hand Cleaning

    Limited

    Yes

    System Cropping (automated)

    Yes

    - -

    Hand Cropping

    Limited

    Yes

    SCC®  Selective Color Correction

    Limited

    Yes

    Individual attention to detail on each image

    Limited

    YES

    Special Numbering as requested
    (must be able to do in batch mode - not individually per scan)

    Yes

    Yes

    On-Line Web Preview of images
    (we provide the files with the scans)

    Yes

    Yes

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    How do I schedule a job?
  4. Before sending us a job, use the order form to build your order profile.  Once you have completed the form, press the "Submit Order" at the bottom of the form.  This will allow you to print the order (change copies to 2 copies rather than one) so that you are able to enclose an order form with your order after receiving confirmation back from us.  This will also send us a pre-alert of your order, which we will confirm via return email.  PLEASE make sure you give us a valid email address, as this is very important in processing your order. We will look at your order info and then confirm the scheduled time for your order.  This helps us completed your order in a timely fashion, and makes sure we can spend quality time with your order when doing the digital conversions you are requesting. We will reply to order info request by email. 

    Please send us an email with the tracking number so that we can prepare for your order and be on the lookout for it.


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    Should I choose  CD or DVD media?

    After having selected the image type (JPG or TIFF) and the image resolution you wish, you have one last decision to make, and that is the storage media.  Do you wish to save your images to CD or DVD?  The preferred choice is DVD since one DVD holds the equivalent of 7 CD's - thus you have less disk to keep track of.  IMPORTANT - these are only DATA disk and not VIDEO disk, so as a result cannot be viewed on your TV DVD player.  For that you would select a DVD Slide Show after the data images are created.

    Since we use less media when saving to DVD rather than CD, we charge less for slides to DVD than Slides to CD.

    How do I contact you?

    You may click on any of the many "Contact Us" links available from all the pages on this site.  Should you need to talk to us, please send an email with your number and we will give you a call.

    You may leave at VM at 901-485-8816 - we normally are able to answer.

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    Do you only convert 35mm slides to digital?

    To provide you the best service and quality in digital scanning, we specialize in slides to digital images.  Our primary specialty is 35mm slides (slides in 2x2 mounts) to digital images.  Additionally we scan 120 and 4x5 film, and stereo slides to  digital images.

    We process other sizes by request. 

    We scan color and B&W prints (up to 11.5"x17.5").  You may combine orders with a mix of slides, negatives and prints.   If you prints are larger, we are able to stitch images together seamlessly using PhotoShop Photomerge - and you will not see the seam.


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    What additional charges do you have?

    We provide a simple single price per image conversion based on the media type, resolution and image format (JPG or TIFF).

    All charges are listed on the pricing work sheet/Order Form.  This form will give you the totals for your order and will provide you with a copy to include in the order sent to us, as well as a hard copy for your records (please print two copies - one to keep, one to send with the order).

    WE DO NOT CHARGE EXTRA FOR MEDIA and the like.

    T
    he only charge you will incur on top of the per scan charge will be shipping.  We provide shipping via FedEx or USPS.

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    How do I pay for my order?

    We accept payments by credit cards.  While your order is being finalized, you will receive an email with a Google® link in order to  process your payment. 
    It is very important to include your valid email address. 

    Once your payment is processed, your completed order will be shipped to you.

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    How do I prepare my slide order?

    Prior to shipping your slides, prints or negatives, their are several steps you may want to do to help ensure that your order is processed properly:

    Please complete the online order form prior to sending to us your order. This is very important so as to provide you quality service (see How do I schedule a job?).

    There are two options for preparing your slides. You may sort them by groups or individually.

    OPTION 1

    You can send your slides in unmarked boxes or sleeves and we will scan the slides in groups. We will create a file folder for each group of slides, negatives, prints assign a number for each group.  This way the folder and contact proof sheets will match bat to the original photos.   If all the photos are in just one large group, then you receive a disk with just one file folder and all the scanned images.


    OPTION 2

    If you are very organized and/or structured and group all your photos into groups, and then label the groups, we will create a file folder for each group name you have the group of photos.  The contact proof sheet will match back to the original photo groups so that you can find the original image should you need.

    We  used to have a long drawn out example of how you might want to group photos.  Bottom line though - we scan the photos in the order you give them to us, and label them as such.

    NOTE: Please ensure that the negative sleeves/folders are arranged neatly and securely in a box so things will stay in orde


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    Description: http://leedigitalscanning.com/../images/paragraph-line.jpg

     How do I pack my order for shipping?

    Do not ship loose slides. Please use the original 35mm slide boxes your slides came in. You may also use the slide trays from your slide projector if you prefer.

    You may place 35mm negatives in individual envelopes for each strip you wish scanned. Please label (mark) the envelope with any instructions or comments prior to placing your negatives in the envelop. Place the envelopes in some protective packaging that will not bend the negatives.

    It is important to pack your slides/negatives safely. You do not want to ship loose slides or negative envelopes that will get bent during shipments get out of the order you have selected.

    If you need help packing your slides or negatives, you may want to use a service such as Pak Mail or FedEx Kinko's Office and Print Centers to package and ship your slides and/or negatives.

    Pak Mail for example can:

         * Provide Custom packing and shipping
         * Multiple locations close to you

    FedEx Kinko's Office and Print Center can:

          * Can provide generic shipping supplies
          * Provide FedEx Express and FedEx Ground shipping services
          * Many convenient locations close to you


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      Description: http://leedigitalscanning.com/../images/paragraph-line.jpgWhat is your ship to address?

    Our shipping address is as follows:

    Lee Digital Scanning
    1016 W. Poplar Ave.
    Suite 106-125
    Collierville, TN 38017

    VM (901) 485-8816

    Please make sure you ship your photos via USPS (with tracking number), FedEx or UPS.


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    How long will my order take?

    Orders will vary depending on order size.  You will be notified when we receive your order, as well as when we being processing the order and when it is shipped to you.  The following table will provide an approximate time frame for orders:


    Quantity

    Processing Time ( approx. days)*

    1-100

    3-5

    101-200

    4-7

    201-500

    5-10

    501-1000

    10-25

    1000 or greater

    30+
    (please contact us to verify time)

    * Processing times shown are typically worst case scenario.  We will strive to complete your order is a shorter time frame.
    Please make sure you confirm you order shipment request prior to sending so that we can meet our commitment to you.



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    How to you handle shipping?

    All orders will be returned by USPS or FedEx Ground®, unless you have specified otherwise.

    USPS USPS will be sent Priority Mail.  Delivery is normally within 2-3 days.  USPS Tracking numbers will be provided for all return shipments.

    FedEx GroundFedEx Ground® service to most locations in the country is 2-3 business days.  West coast and East coast may take a day longer.  Tracking numbers for FedEx Ground shipments will be provided to allow you to do real time tracking of your shipment.

    FedEx Express  FedEx Express® Standard delivery will be used for next day service (by 4:30 pm).  We can also ship FedEx 2 Day service.  Tracking numbers for FedEx Express shipments will be provided to allow you to do real time tracking of your shipment.



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    Do you have restrictions on what you scan?

    We reserve the right to refuse processing any material deemed as pornographic,  inappropriate or otherwise objectionable.  If we receive material of this type, it will be returned to you without processing.  If you have questions about any material before sending it to us to process, please contact us first.

    LeeDigitalScanning.com (Lee Digital Scanning) only accepts legal material and will not reproduce copyrighted material without the explicit permission from the owner of the copyright.  The customer accepts all responsibility for violating copyright laws in submitting material for scanning without notifying Lee Digital Scanning of the copyright of such material.  The customer agrees not to hold Lee Digital Scanning responsible to any violations of national or international copyright laws without its knowledge.



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    Do you process order from outside the US?

    We accept and process orders from US addresses as well as   from APO and FPO addresses.  APO and FPO orders will be shipped via the USPS postal system only.  Please ensure that you use a shipping service level that insures your shipment and provides a tracking number for tracing purposes.

    If you live outside the US (other than an APO/FPO address), please make sure you select the type of international shipping mode you wish:

    • FedEx Ground Canada

    • FedEx International Economy

    • Global Express International (Postal Service)

      Shipping rates are estimates -- they will vary by actual weight.  We have tried to give you as accurate and estimate as possible.  You will be charged actual shipping charges plus a USD 2.00 fee to cover handling of international shipping.

      Duties and taxes will be the responsibility of the recipient.

      We only accept US currency via Google Checkout®.


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      Which resolution should I pick -- 2000 ppi or 4000 ppi scans?

      Generally speaking 2000 ppi is the "default" average resolution.  Even with a large screen TV (such as the HDTV type sizes - 40" and above), 2000 ppi should serve you well.  The resolution has proven to actually be better on an large screen HDTV than on a regular 27" standard TV.  If you plan making large prints of your images  we would recommend 4000 ppi or TIFF images.

      Resolution is not all you should consider.  Also consider the format for your images -- TIFF or JPEG.

      Use TIFF when saving images for high-quality output or editing.  A lack of compression will result in larger files, but a high level of image quality will be maintained.  TIFF is supported in a wide variety of platforms.

      JPEG is a good choice for images that will be output at low resolution or distributed in electronic form.  Images can be compressed (if you wish to "zip" and e-mail to a friend).  Due to the file size, you will be able to get  more images on each CD or DVD.  JPEG should normally be chosen as the default format.

      JPEG is best for general purpose viewing.  These images will take less time to load.

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      What will I receive?

      Your images will be delivered on either CD or DVD, depending on your choice of format as JPEG or TIFF images.  With these high quality images you will be able to email, print, post to a web site or share in some other way with others.

      If you order a Slide Show on DVD, you will receive an additional DVD(s) with the slide show on it.  Due to the design of NTSC TV signals, the images will not be displayed in the same quality as your computer monitor.  If you have an HDTV set, the images will display better than a normal TV, but still not as good as the monitor.  The overall display quality is good however.

      Note:  In order to use DVD's, your PC must have a DVD player installed.  DVD disk will not work in a CD player.

      DVD Slide Shows do not require any applications to run.  The DVD slide shows will automatically play when inserted in your PC DVD player, or DVD player connected to your TV.

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      Lee Digital Scanning responsibilities

      Lee Digital Scanning assumes no responsibility for any possible loss or damage incurred in shipping the material to and from the customer.  The customer submits material to Lee Digital Scanningwith the full understanding that Lee Digital Scanning  is not responsible for any damages to the material itself.

      Lee Digital Scanning  recommends that customers ship all orders to Lee Digital Scanning  via USPS insured with a tracking number, or via FedEx or UPS.

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      What we cannot do/the system cannot do

      As much enhancement as our systems provide using the Digital ICE, Digital ROC, Digital GEM and Digital DEE systems (see Services for explanation of these features), they cannot remove smudges such as some fingerprints that are imbedded in the film over time.  The system will not remove mold images that have eaten into the film.

      As you will notice from our Gallery display, images are enhanced, but the process cannot make an imperfect image surface perfect.  You will also notice some slides that are 50+ years old, the color has enhanced and restored, but the mold has not all been totally removed.

      We clean each slide or negative for dust before scanning, but cannot clean each frame individually to remove mold, or imbedded finger prints or the like.  Our digital enhancing/scanning process is a good system, but it is not a miracle cure for severely damaged slides.

      Using silverfast, we have similar features available, however with better functionality - for example, iSRD is actually better than Digital Ice in that you do not loose image resolution which is an end result over high Digital Ice settings.

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      How long do you keep my images on file?

      After processing and shipping your order, we will keep your files in storage on our systems for a minimum period of 180 days, after which time we may delete the images from our system.

      During this period, should you need duplicates or another combinations of CD/DVD slides shows, we will be able to process this order for you without having to rescan your images.

      NOTE:  We actually begun archiving images to external hard drives and storing in our vaults - which has been a blessing for some customers who have come back to us years later to ask for duplicate disk.

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      What are the requirement for a DVD Slide Show?

      When you want to to make a DVD Slide Show, you need to do several things first:

      • Scan your slides and/or prints first.  From the scanned images (they can be in TIFF or JPG format), you will create the DVD Slide Show

      • Determine how you wish to arrange all.  You can have multiple chapter for different groups of slides.  Max number of slides you want in a "chapter" is 100-150 slides.  After that, the show becomes a bit too long.
        NOTE:   You may have 100-150 slides or so and want how them as one simplle show - possible looping.

      • Determine the duration for each slide to show.  Typically between 4-7 seconds

      • Determine music if you wish to have music in the background. 

      NOTE:  With today's new DVD technology for TV's, you may be able to do the following on you new TV/DVD set:

      • If you DVD is a new "upscalling" DVD player, most of these units will show JPG slides images from a DATA DVD or Data CD disk.   This IS NOT the same as a DVD Slide Show. Check the capabilities of your DVD player

      • If your DVD player is a Blue Ray unit, it may play a Data DVD or Data CD disk with JPG images.  This IS NOT the same as a DVD Slide Show. Check the capabilities of your DVD player

        IMPORTANT NOTE:  The images on your Data DVD  or Data CD may be to large for your unit to display.  The images from the online web preview will display.

      • HD TV - many of these unit will read a USB Flash card and display the images from it.


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